Components

• EM: Primary Database Recorder – Roles and Recording, SnR, Data Source, Database and User profile configuration.
• RIS: Integration Manager – Calls tracking, Event processing.
• RM: Adapter for Recording events, Voice card Installation, Integration service, Archiving.
• CAM: Central Archiving Manager – Calls archives from the Recorder.
• ITS Link: ITS server works to send the CTI to Recorder.